Terms, policies and statutory notices

Part 1

Delivery, collection and couriers

1. 1.1 Collection at a SmartBuilders branch is the default fulfilment unless delivery is selected and paid for.
2. 1.2 The customer must provide a complete address, a reachable mobile number and, where used, a correct map pin.
3. 1.3 Courier Guy, Bob Go and other couriers are independent contractors. Their service levels and tracking apply to the carriage.
4. 1.4 SmartBuilders is not in breach solely because a courier missed an estimated collection or delivery window.
5. 1.5 A person collecting goods must be authorised. A signed collection note binds the customer.
6. 1.6 The customer must supply a roadworthy vehicle of lawful capacity. SmartBuilders may refuse to load an unsafe vehicle.
7. 1.7 Forklift assistance is a courtesy and does not transfer liability for the customer's load security or roadworthiness.
8. 1.8 Delivery to a site is completed when goods are placed at the kerbside or nearest safe point, unless a written hoist service is purchased.
9. 1.9 Off-loading labour, except ordinary parcel handling, is the customer's responsibility.
10. 1.10 Waiting time, abortive delivery, after-hours attendance and redelivery caused by the customer may be charged.
11. 1.11 A leave-at-gate or leave-with-neighbour instruction is at the customer's risk.
12. 1.12 Proof of delivery signed by any person at the stated address is evidence that delivery occurred, absent fraud.
13. 1.13 Failed-delivery storage may be charged after 48 hours.
14. 1.14 Uncollected paid goods may be sold after the notices the law requires, or otherwise after 90 days, and the proceeds set off against amounts owing.
15. 1.15 SmartBuilders does not insure goods after risk has passed. The customer should arrange insurance.
16. 1.16 If the customer appoints its own transporter, that transporter is the customer's agent.