Legal pack · Version 2026.1
Terms, policies and statutory notices
SmartBuilders · South Africa · Effective 18 September 2026
This pack is the contract terms for website, application, quotation and in-store sales. It is governed by the law of the Republic of South Africa. By using the services or placing an order the customer agrees to every document in this pack, including Schedule A.
Contents
Part 1
Privacy notice (POPIA)
- 1.1 SmartBuilders is the responsible party for personal information processed through the Services and store sales, except where a payment gateway or courier is an independent responsible party.
- 1.2 Information collected typically includes name, email, telephone, delivery address, map coordinates, order contents, payment references, device data, CCTV on premises, and correspondence.
- 1.3 Purposes are quoting, selling, delivering, collecting payment, preventing fraud, keeping tax and company records, account administration, and trade communications where the customer has not objected.
- 1.4 Legal bases include contract, legitimate interests of a hardware retailer, legal obligation, and consent where required.
- 1.5 Operators may include PayFast, PayFlex, Courier Guy, Bob Go, hosting providers, accountants, the Touch365 or similar till provider, and email transmitters.
- 1.6 Records are kept for at least five years or longer if tax, company or other law requires.
- 1.7 A data subject may request access, correction, or, where appropriate, deletion or objection by emailing info@smartbuilders.co.za.
- 1.8 Complaints may be referred to the Information Regulator of South Africa (https://inforegulator.org.za) if not resolved.
- 1.9 The customer warrants that personal information of employees, drivers and other third parties was collected lawfully.
- 1.10 Cross-border transfers occur only where an operator or host requires them and a lawful ground exists.
- 1.11 Marketing may be stopped by the unsubscribe method in the message or by emailing info@smartbuilders.co.za.
- 1.12 Credit-application data, if a trade account is sought, may be verified with bureaux to the extent the National Credit Act 34 of 2005 applies.
- 1.13 CCTV and similar monitoring may operate for security and loss prevention.
- 1.14 Cookies and similar technologies support checkout, maps and security. Disabling them may prevent an order.
- 1.15 This notice is the privacy policy of SmartBuilders. It is not a Massmart or third-party merchant policy.