Terms, policies and statutory notices

Part 1

Returns, exchanges and refunds

1. 1.1 Nothing in this section limits a return, repair or refund right that the CPA or other statute grants and that cannot be excluded.
2. 1.2 Discretionary returns, where SmartBuilders agrees to take goods back other than as statute requires, must be unused, in original packaging, with the tax invoice, within 30 days of the invoice date.
3. 1.3 Electrical components, sanitaryware, safety wear and personal-protective items that have been opened are not returnable on a discretionary basis if hygiene or certification is affected.
4. 1.4 Cut cable, cut pipe, cut glass, cut mesh, tinted paint, mixed product, special orders and indent goods are not returnable on a discretionary basis.
5. 1.5 A handling charge of up to 15 percent may be charged on a discretionary return where the law allows.
6. 1.6 The original delivery charge is not refunded on a discretionary return.
7. 1.7 Exchange is preferred to a cash refund on a discretionary return.
8. 1.8 Refunds that are due are made to the original payment method after inspection and may follow the gateway or bank clearing period.
9. 1.9 SmartBuilders may photograph returned goods.
10. 1.10 Proof of purchase is required. The cardholder or account name must match unless written authority is produced.
11. 1.11 Goods exposed to sewage, chemicals or biohazard will not be accepted.
12. 1.12 Manufacturer warranties, where they exist, are the manufacturer's undertaking. SmartBuilders will provide available documents on request.
13. 1.13 SmartBuilders is not obliged to operate an in-store repair workshop unless it has agreed in writing.